Contracted to BT Global Services, I worked on many individual projects, migrating data in to the main CRM warehouse from a variety of sources. Often having to meet demanding timescales and deliver a robust solution from sometimes less than perfect source data and having to make complex decisions on which compromises needed to be taken to balance between the customers’ goal and the Business need. From an initial team of 12, I was also solely responsible for the quality and management of major blue chip company data in the customer relationship management system ‘Clarify’.

• Extraction, migration, manipulation and cleanse of data in various types from various sources
• Managed, designed and delivered the largest data cleanse seen in BT Global Services
• Managed and delivered the migration of BT Global Services most profitable products, from a previous legacy fault management system in to the new Oracle based system. This was an essential part of a £2M project involving 120k complex customer records
• Managed and delivered a successful data cleanse of 80 customer contracts involving 24k sites and 100k+ units of equipment, liaising with 30+ customer service Managers
• Created bespoke tools to enable BT Netherlands staff to cross match data between two systems for migration

2000 ~ 2003
BT Global Services