i designed, developed and implemented an integrated communications plan that was the key communications tool through which the BT Network board of General Managers communicated the change agenda to the division. I delivered professional communications to meet the clients’ objectives, advising on medium, content, design and project managed through to production.

• Interacted with external design agencies and print suppliers/web designers for the production of communication products
  
• Coordinated production of £100k, 300 page manual ‘How to run your Business’ for BT Retail Managers
  
• Managed, edited and produced a regular publication to communicate politically sensitive major change projects that influenced 40,000 people
  
• Created a customer information booklet to diffuse further customer complaints following an item on the BBC programme Watchdog
  
• Designed and built ‘A guide to the effective use of email’ web site adopted by the whole of BT, approximately 200,000 users
  
• Account managed senior Managers within their change programmes for their communication requirements
  
• Ability to understand Business strategy/needs and apply them to create solutions
  
• Effectively able to communicate up to the highest level and with diversified participants

1998 ~ 1999
BT Retail Marcomms